People 'n' Issues

MTN brings in biometrics to protect customers

November 16th, 2017
As the festive season approaches, it unfortunately also brings with it an increase in consumer fraud. To further protect customers, MTN has strengthened its security with the introduction of a fingerprint biometric solution.
3d illustration of a laser scanner on a fingerprint embossed.

The biometrics will be used to authenticate the identity of Post-paid subscribers when they undertake a range of transactions, including applying for a new contract or an additional SIM, performing an upgrade or SIM swap and loading of chargeable value added services. Furthermore, the system links to the credit bureau’s expansive consumer database and can easily match customer’s fingerprints with their identity number.

Jacqui O’Sullivan, Corporate Affairs Executive at MTN SA, says MTN aims to protect customers from fraudulent transactions that often originate elsewhere as identity theft.

“So many South Africans have become victims of identity theft and a first stop for these criminals is often the retail environment. Our fingerprint biometric solution will go a long way in enhancing the experience of our customers and protecting subscribers from the scourge of identity theft.”

The fingerprint biometric system is being rolled out to all MTN stores and plans are in place to deploy this solution to the sales channels as well.

“Any business has to stay one step ahead of the criminals, at all times and at MTN, we will continue to do all we can to best protect our valued customers,” O’Sullivan said.

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