Serious Software

Nashua unveils voice service

April 19th, 2015
Nashua has introduced Nashua Voice, a service that allows its clients to make voice-over-IP phone calls. The service will enable customers to save money, record calls and host conference calls.

Office automation systems and solutions provider Nashua has introduced a new low-cost, high-quality IP-based telephony service to its growing portfolio of integrated services. Nashua Voice will be available from April 2015 at selected franchises.

This end-to-end solution allows Nashua clients to improve and enhance business communication – both internally and externally,” says Nashua Executive Head of Marketing, Lucinde de Lange. “Nashua Voice provides a host of benefits, including unrivalled scalability and integration, unique cost savings and a wide range of features.”

Nashua Voice enables customers to make and receive calls via landline or mobile phone, whether based locally or internationally, via a carrier-grade next-generation IP network. It also offers the improved ability to record calls and host conference calls.

Beyond just voice

“In an increasingly digital world where communications are often reduced to emails and instant messages, the value of face to face interaction – especially in business – can’t be discounted,” explains De Lange. “This is why our future value-added services will go well beyond voice.”

Some additional services will include Virtual Boardroom (a free teleconferencing service where participants are responsible for their own call costs), Virtual Fax and Virtual Access (an additional cost saving for owners of 0860 Share Call numbers).

Nashua Voice cuts costs by routing all call types and invoicing at pure per second billing from the first second of the call – with no minimum call charges. Web access via Nashua’s Telephone Management System is also provided for real-time monitoring and cost reporting down to extension level.

Integrated client service

“The solution allows clients to add Nashua Voice to their existing integrated solutions portfolio, with the added benefit of receiving one consolidated bill and centralised support from a single service provider,” explains De Lange.

Nashua Voice is backed by Nashua’s always-on support services including dedicated technicians, a 24/7 regional help-desks and proactive monitoring by the Network Operations Centre (NOC). The system integrates seamlessly with traditional PABXs, allowing businesses to opt for a phased migration to a full IP solution when and if required. Options using Wi-Fi or fibre are also available.

“Nashua is committed to providing best-of-breed products and services to help our clients take the leap into the digital era and fully experience the benefits of increased productivity and reduced costs – Nashua Voice is an important part of this commitment,” says De Lange.

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