People 'n' Issues

Now for self-service in card cancellation

July 16th, 2015
FNB customers will now be able to cancel a lost or stolen debit or cheque card at an FNB ATM, ADT or Slimline.

FNB is the first bank to enable debit or cheque card cancellation across all its electronic banking platforms and the only bank to provide the functionality on self service devices.

This type of card cancellation is already available through Cellphone Banking, Online Banking and the FNB Banking App.

“The ability to cancel a lost or stolen card as soon as a card is compromised is vital in reducing the angst that customers might experience regarding the safety of their money. We are offering customers as many debit or cheque card cancellation alternatives as possible,” says Lee-Anne van Zyl, CEO of FNB Points of Presence.

“Since it is not guaranteed that a customer will have access to a mobile phone to cancel a card, the next logical step was to make provision for this functionality on our vast network of self-service devices,” adds van Zyl.

During the development of the functionality speed and ease of cancellation was kept in mind and the end result is a four screen cancellation process. Customers choose the cardless option on the ATM or ADT, key in their ID number, key in their PIN, select the card that they would like to cancel and confirm the cancellation. For those who wish to do so, new cards can also be ordered immediately.

“Customers are encouraged to familiarize themselves with existing debit or cheque card cancellation functionality as well as the new feature on FNB’s self-service devices so that, should they be in the circumstances where they have to cancel a card, they can do so intuitively. We trust that this will empower our customers to be in even greater control of how they manage their everyday banking,” concludes van Zyl.

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