PayPal’s Seller Protection Programme is designed to help protect merchants from buyer’s claims, chargeback, and reversals, so that they are better able to take advantage of the opportunities offered by eCommerce. The programme may provide coverage to sellers against claims, chargebacks or reversals on eligible sales in the case of unauthorised transactions – when a buyer claims not to have authorised the payment for the purchase – and for items not received – when buyers claim not to have received the goods or services purchased.
The service is now available in South Africa, Kenya and Mauritius, and seeks to empower business owners in the region as they grow and expand their ecommerce activity. The launch of the service comes in time for festive season shopping, when many retailers sell more goods and services online.
“The African continent is making immense strides in technology and ecommerce, but many are still unsure of the risks associated with selling goods and services online,” said Efi Dahan, general manager for Middle East and Africa at PayPal.. “The PayPal Seller Protection Programme allows merchants to trade online with greater confidence
PayPal’s Seller Protection Programme covers both tangible and intangible goods. Intangible goods include services such as flights and accommodation for travel, tickets to concerts or events, and professional services like graphic design, photography or business consulting. The programme helps protect sellers with services such as enhanced security, 24/7 monitoring, merchant fraud prevention, dispute resolution and support for selling around the globe in 25 currencies and 200 countries.
“At PayPal, when we approach online shopping, we don’t just look at the point of purchase. We’re invested in every step of the journey,” said Dahan. “We are pleased to be able to introduce these improved protections – as part of our work to increase trust and confidence in ecommerce.”