Smartphones have become the go-to device for everything from business planning and communication to personal social networking and entertainment. When something goes wrong, it’s more than a mere inconvenience, it can disrupt your entire life. To ensure users can seamlessly continue doing life, Samsung now offers an extraordinary service: mobile service vans which will repair specific Samsung mobile devices at customer’s home or office. All that’s required is a simple phone call.
Launched in Johannesburg and Pretoria during December 2017, the service vans are now available in Durban and Cape Town as well. This innovative service applies to the Galaxy S8 and Note 8 devices purchased in South Africa. The process is simple; all customers need to do is call 0860 726 7864. The call centre will establish the repair type required and dispatch a van from the allocated service centre, which will be located within a specific radius from a customer’s home or office. All it costs is R150.00 for the call out fee. Should additional charges apply; customers will be alerted by the service centre allocated to the call out.
Richard Chetty, Director of Services for Samsung South Africa, says, “This is another innovation which affords Samsung users convenience that fits into their lives and enhances their experience of the brand. Service is a vital part of Samsung’s product offerings and are excited about how the mobile service vans are going to positively impact user’s lives.”
The service includes labour and parts as stipulated by the terms and conditions on the device’s warranty card. Service people will assist with device setup, wireless connections and registration of new Samsung products as well as product training on the device for users.
“Feedback from people who have used the service has been incredibly positive. It’s not easy to fit activities like repairs into your daily schedule, and customers love the fact that we’ve removed the hassle factor for them,” concludes Chetty.